Privacy Policy

Andrenes Soul Food ("we," "us," or "our") operates andrenes.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site or purchase our products and subscriptions.

1. Information We Collect

Information you provide: When you create an account, subscribe, or make a purchase, we collect your name, email address, billing address, and payment card information. Payment card data is processed via encrypted payment processing and is not stored on our servers.

Information collected automatically: When you visit our Site, we automatically collect your IP address, browser type, operating system, pages viewed, and the date and time of your visit. This information is collected via cookies and similar tracking technologies.

Communications: If you contact us by email or through our contact form, we retain those communications to respond to you and improve our service.

2. How We Use Your Information

We use the information we collect to: process orders and subscription payments; manage your account and provide access to recipe content; send transactional emails such as order confirmations and receipts; respond to your questions and support requests; analyze Site usage to improve our services; comply with legal obligations.

We do not sell your personal information to third parties. We do not use your information for targeted advertising on third-party platforms.

3. Cookies

Our Site uses cookies to maintain your login session, remember your cart, and analyze traffic. You can control cookie settings through your browser. Disabling cookies may affect Site functionality. For more information, see our Cookie Policy.

4. Data Sharing

We share your information only with: (a) payment processors to complete transactions; (b) email service providers to send transactional messages; (c) analytics providers to understand Site usage; (d) law enforcement or government authorities when required by applicable law.

All third-party service providers are required to handle your data securely and may not use it for their own purposes.

5. Data Retention

We retain your account information for as long as your account remains active. If you close your account, we retain minimal information as required for tax, legal, and compliance purposes, typically for seven years. You may request deletion of your account and associated data by emailing us at info@andrenes.com.

6. Your Rights

Depending on your jurisdiction, you may have the right to: access the personal information we hold about you; correct inaccurate information; request deletion of your information; object to or restrict certain processing; receive a portable copy of your data.

To exercise any of these rights, email info@andrenes.com. We will respond within 30 days.

7. Security

We use industry-standard security measures including SSL encryption for all data transmission, secure password hashing, and limited access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last updated" date. Continued use of our Site after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy questions or to exercise your rights, contact us at:
Andrenes Soul Food
308 Kennedy St NW, Washington D.C., DC, United States, 20011
info@andrenes.com