Refund Policy

Subscription Refunds

If you subscribe to any Andrenes Soul Food plan and are not completely satisfied within the first 30 days, email us at info@andrenes.com with the subject line "Refund Request" and we will process a full refund within 3-5 business days.

After 30 days, subscription payments are non-refundable. However, you may cancel at any time to prevent future billing. Cancellation does not automatically trigger a refund for already-processed payments.

We do not offer partial refunds for unused subscription time after the 30-day window.

Physical Product Returns

Kitchen products may be returned within 30 days of delivery under the following conditions:

• The item is unused and in its original condition
• The original packaging is intact
• Proof of purchase is provided

To initiate a return, email info@andrenes.com with your order number and reason for return. We will send you a prepaid return label. Refunds are processed within 5-7 business days of receiving the returned item.

Items returned damaged or showing signs of use may be subject to a restocking fee at our discretion.

Damaged or Defective Items

If you receive a damaged or defective product, contact us within 7 days of delivery with a photo of the damage. We will replace the item or issue a full refund at no cost to you, including return shipping.

How to Request a Refund

Email info@andrenes.com with:

• Your full name and the email address on your account
• Order number or subscription start date
• Brief description of your request (optional)

We respond to all refund requests within 1 business day.

Contact

Andrenes Soul Food
308 Kennedy St NW, Washington D.C., DC, United States, 20011
info@andrenes.com